Refund Policy
Because every Lynk tag is programmed to your specific destination, refund conditions are specific to custom-made goods.
Custom-made products
Under EU consumer law, personalised or made-to-order goods (such as NFC tags programmed to your chosen destination) are exempt from the standard 14-day withdrawal right once production has started.
Faulty or incorrect items
If a tag arrives faulty, damaged, or programmed incorrectly through our error, contact hello@linkovo.xyz within 14 days of delivery. We will replace the tag free of charge or provide a full refund for the affected units.
Cancellation before production
If you cancel your order before we begin production, you receive a full refund of any amount already paid.
How refunds are issued
Approved refunds are issued to the original payment method within 10 business days of approval.
Non-refundable situations
We cannot refund tags that are working correctly but linked to a destination you later change your mind about — the tag itself can be reprogrammed by many phones, or a new order can be placed.
Contact
Refund requests: hello@linkovo.xyz, with your order reference and, where relevant, a photo of the issue.